Integrating Design for All in Living Labs

The European Union has identified innovation as a key driver behind business competitiveness and responsive governance. However, innovation in and of itself may not be sufficient
to help businesses bring new products to market and to help governments shape public services that meet the real needs of citizens. The Integrating Design for All in Living Labs
(IDeALL) project sought to identify and test methodologies for designing with users in reallife settings. The results of the experiments showed how different methodologies can be applied in different contexts, helping to provide solutions to societal issues and to create
products and services that genuinely meet user requirements. In this article, we describe
the methodologies used in the IDeALL project and provide examples of the project’s experiments and case studies across four main areas: i) services; ii) health and social care; iii) information and communication technology; and iv) urban design.